If you had three words to describe yourself, what would they be? 

Structure, change, and ambition. I prefer order, but we should always try new things and change if the world changes. In daily life, I consider myself ambitious and resilient. I want to set goals and reach them with steady focus. I aim to overcome challenges, but I won’t do it at the cost of others or allow toxicity. I’m not someone who spends a lot of time in the realm of dreams; being spontaneous is not my forte. I always come back to the structure. 

What has your professional life looked like so far? How has that path developed for you? 

I have been interested in computers since childhood. I started programming quite early. The natural next step was to get into computer science studies. This was followed by work as a programmer, analyst, and project manager. That last stage seemed like the peak of my aspirations at the time. Over time, I noticed that I was also good at client relations. This was especially true in pre-sales and difficult conversations. This led me to the world of sales. There, I worked as a sales support and account manager at a large outsourcing company.  

A key experience for me was cofounding my own company. I ran it for six years. During that time, I learned sales in practice and many other valuable life and leadership lessons, usually hard ones. That is why I have immense respect for Karol, Darek, and Ian as the founding team. After that, I worked as an independent consultant. I helped companies design their sales and operational processes.  

Another important moment was my Executive MBA studies. These studies opened my perspective to broader aspects of business. Partially thanks to this experience and new skills, I am now here.  

What were your first impressions upon joining Inspeerity? Did anything surprise you or catch your attention? 

I am still getting to know various aspects of the company. This includes its history, strengths, and weaknesses. I approach this role with great humility. I didn’t experience any dramatic surprises. This is because for most of my career, I’ve worked in a similar environment. Of course, every company has its unique culture – at Inspeerity, it comes from a strong, open culture that values skills and merit. During the first meeting, I liked the informal atmosphere. I also liked the fact that the best ideas have a chance to win. No matter who suggests them. Among other things, this attracted me to Inspeerity. 

“I prefer order, but we should always try new things and change if the world changes”

 

What would you like your presence in the company to be associated with after the first year? 

I want people to feel like things are getting better and have hope for what’s ahead. Building trust with the management team is a big priority for me. I see that as the starting point for everything else we want to do. 

I also want everyone at Inspeerity to believe we’re heading in the right direction. I genuinely think we can achieve great things together.

And what would you like our business partners to be able to say about us in a year? 

I want our partners to see us as more than just a technically skilled company, which we definitely are. I want them to know we really get their industry and their business. That we understand the problems they’re facing and how tech can actually solve them.  

Let’s focus more on what they need for their business and how our work makes a difference for them. Ultimately, I’d like our partners to see us as trusted advisors, not just the people who can only work on defined needs.  

“Building trust with the management team is a big priority for me. I see that as the starting point for everything else we want to do”

In your opinion, what makes someone want to return to the same company? Is it more about the offer or the relationships? 

I really think having solid knowledge and being experts in what we do is key in our business. From what I’ve seen, clients stick around when they trust our ability to execute. It’s about them being sure that our experience and what we’ve done before match what they need. 

Being predictable in what we do is also super important. For clients, being reliable often matters more than being flexible. Our job is to help clients get where they want to go. Sometimes that even means saying no to projects that aren’t a good fit for them. 

Being open about what we’re doing is a big deal too. Clients want to understand how we work and get regular updates. It builds trust and keeps them coming back. Not many companies do this really well. 

How can we help clients understand which new technologies are really useful for them? 

Clients see things differently. Some people like stability and predictability. Others enjoy trying new things. Our job is to come up with solutions that work for both types.

Even if a client isn’t ready for the latest and greatest, it’s still worth starting a conversation about innovation. And if we see that a new technology could help them out, then it’s worth putting it on their radar. 

And when it comes to feedback from clients, what is your approach here? Sometimes it happens that it’s silent feedback, not spoken directly. 

I’m a big fan of getting regular feedback. A good way to do that is with the Customer Satisfaction Score, or CSAT. It’s like NPS, but for service companies. Clients answer one question about how happy they are working with us.

Besides surveys, having good, trusting relationships is important too. Every quarter, I like to ask our key partners, “What can I do to make this a perfect 10 for you by the end?” It helps me get what they’re expecting. 

“Having solid knowledge and being experts in what we do is key in our business. From what I’ve seen, clients stick around when they trust our skills”

What is your approach to building trust with business partners? 

For me, building trust comes down to three main things: being open, really understanding what the client expects, and being reliable in what I do. 

I’m planning to really connect with our key partners. I want to meet with them regularly, one-on-one. So they know they can always reach out to me directly if any issues come up. 

“Building trust comes down to three main things: being open, really understanding what the client expects, and being reliable in what I do”

Each of us takes on a certain role in a team. What does it look like for you? Are you more of a decision-maker, a motivator, or a facilitator? 

I see my role a lot like being “first among equals”, the Latin term “primus inter pares”. I work with experienced leaders who’ve achieved a lot. My job is more about making sure everyone’s energy is aligned. I avoid a command-and-control style. I want people to feel responsible for what we do together.

Is there a key message you would like to convey to the Inspeerity team and our partners? 

I see a lot of people here at Inspeerity who actually built this company and are still here, which says a lot. I promise to do my best to keep building a company that’s a great place to work, just like the founders wanted. I’d like to keep that going and help write a new, positive story for Inspeerity. 

Jan, thank you very much for the conversation. 

Thank you very much as well. I hope that what I have shared will give people some insight into who I am. 

 

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